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Frequently Asked Questions

What happens after my free trial ends and how much will I be charged?

You can view our pricing plan here. Following the conclusion of your free trial, your account will transition to our paid service. The amount you'll be charged depends on the number of active contacts and the tier that best fits your needs. You'll receive a payment link via the email address you provided during registration. Once the payment is processed, your service will resume. For accounts exceeding 150,000 contacts, they automatically qualify for our enterprise plan and priority support.

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Can I have both an unsubscribe page and a separate preference page?

Absolutely! Emailpref empowers you to customize your email preferences to best fit your needs. You're free to create multiple preference pages, including both unsubscribe and separate preference options, without any limitations.

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Can I manage tags instead of lists to organize my contacts?

Yes, Emailpref provides the flexibility to manage contacts using tags instead of lists. With this feature, you can create a list within Emailpref and seamlessly link it to a specific tag on your ActiveCampaign account. This integration ensures that when a user subscribes or unsubscribes, the corresponding tag will be added or removed from their profile. For detailed instructions on how to set up this functionality, click here to view documentation.

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Can I sync my contacts with any application? And are my contacts synced instantly?

Yes, Emailpref supports seamless contact syncing with a wide range of ESPs and platforms. Emailpref syncs contacts in real time to ensure data accuracy.

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What if my contact list grows after I've subscribed to a plan?

Don't worry—your services will remain active. In the event of your contacts increase necessitating a move to the next payment tier, we'll notify you beforehand. You'll receive an email detailing any changes and providing a new payment link, ensuring transparency and a seamless transition.

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Need further clarification or have other questions?

Don't hesitate to drop us an email at info@emailpref.com. We're eager to assist you and provide any additional information you may require.

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